I need to be able to assign a department if the mail is sent to its e-mail address. The automation only allows to assign it if the email goes TO some particular email. I need a way to achive the same if the department´s email is in the TO field (even if there is more than one recipient) and/or if it is in the CC field. Today they land in the General Department.

When I created a segment in the earlier versions, I had segments with up to 8 CONTAINS conditions. Now, if I try to add more than 3 conditions, I get this error message: "you cannot have more than 3 CONTAINS conditions in your segment". This si a HUGE impediment for me as I cannot use the functionality I had before and I have subscribers from many different email providers and I won't be able to manage them.

Could you please allow users to add as many CONTAINS conditions as they need?

When creating the html template, I am not able to add the text version here. I was able to see both html and text versions when creating the template in previous versions of Active Campaign. Now, I can only add the text version when creating the campaig. I would like to be able to have the text versio and the html version in the same place (the template).

Could you please restore this functionality?

Allow access to the Is Comment flag so that we can have different emails for internal communications vs external when entering conditions.

Add parsing of personalisation tags in "From name" field of notification messages.

This would be very useful for example to add department name in From field for admin and client notifications, and maybe even some other stuff.

Example:
From: Company | %DEPARTMENT%

When multiple techs are assigned to a ticket and they use the "Comment" tab for internal tech communication, other technicians should be notified of that comment.

Often we have to send the same support solution with a small manual with pictures to guide the user. If you could attached this to the saved responses you can easliy choose a saved response with a manual attached saving a lot of adding attachments time. Same is actually for the knowledgebase articles if you forward a knowledge base article the attachment is not send with it.

If an new E-Mail arrives an in the database in only ONE ticket from the same address within the last X days/hours the tickets should be grouped/merged automaticaly

Sometime on customers writes at the weekend every 3-4 hours the same e-mails, if this e-mails are merged it is no problem to filter the same mails!

If I write an comment/reply it would be greate to be able to "unassigne me" an "assigne" another staff member! This would be very interesting for the internal workflow!

Since the ticket comments don´t change the position of the tickets, as tickets updates do, I would like to be able to send a notification to the admin group, when a comment is posted.

Add notification-addresses as Personalization Tags option for notification messages

As we have more then one participant in a ticket, we have lots of confision at these individuals as they do not see in the emails that the messages actually go to all of them.

Please introduce a %notificationaddresses% tag as option for notify messages.

I REALLY miss being able to select this option when uploading new subscribers to my newsletter. The suggested work-around was to change the "WELCOME" email from an instant auto-responder to being sent 1 hour after joining, but that doesn't give people who sign up via the website any instant feedback that they signed up correctly. Thanks for considering it!

While a client is filling out a ticket have the system automatically look up related knowledge base articles. (as they type in the subject of the ticket it does a live search through the knowledge base for related articles).

A lot of Database Bloat could be avoided if ticket attachments could be stored in the File System instead of the Database.

Not only could this avoid insane DB sizes, but it ccould improve performance.

For country's that support more than one country receiving email from ussupport@mydomain.com and uksupport@mydomain.com is a great bonus. However your not able to reply from those email addresses.

user emails ussupport@mydomain.com, email replies come from ussupport@mydomain.com
User emails uksupport@mydomain.com email replies from uksupport@mydomain.com

Currently widgets can only be created in one language, and they will be shown to all clients only on that single language regardles the site selected language, so we should be able to make translations for widgets.