Contractor Support
It would be nice to see "contractor support" integrated into the system. for example a separate login page for contractors to login to. They should only be able to see tickets assigned to them and update the status and comments.
When a sub contractor updates notes in the ticket it should be viewable only to admin users.
It would also be nice to see it send an email to the sub contractor letting them know that they have a new service request as well (once assigned to the 3rd party)
anybody else see this feature as beneficial?
AdminJason F. VandeBoom
(Founder & CEO, ActiveCampaign)
shared this idea
1 comment
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shovi
commented
absolutely. right now the only way to do this would be to create a department for each contractor user and limit their access to tickets just in that department. higher-level admins could have access to the departments used in the public domain as well as the contractor ones. it's more cumbersome and takes tickets out of the departments in which they really belong, but otherwise it's a valid approach.
your idea is much better :)
