Archived Email Database
We like to keep a long history of our client emails however this makes for a data base that becomes very large and substanstially slows down working with new tickets in support trio. My Suggestion is to have a method where emails older than (x) days/months are archived to a different database where they can be searched on seperately. This leaves the most current /active emails in a much smaller database that is faster to work with.
mark.wass
shared this idea
3 comments
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Remon van Gijn
commented
In combination with the request to get the attachments out of the DB this will make HD more scalable.
( http://feedback.activecampaign.com/forums/21954-help-desk/suggestions/1229177-store-ticket-attachments-in-file-system-instead-of?ref=comments#comments) Please Vote! -
While we are not having an "archive" feature we have dramatically changed how we store things and speed is a top concern for 3.0
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shovi
commented
I like this idea...especially because right now the only way to speed up ST is to purge older tickets, and they might have some value.
