Feedback & Ideas

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  1. New Dashboard

    Active Contacts are no longer viewable from the page. Activity stats are no longer viewable which was my favorite part & how I sold it to the partners and friends also to begin with.

    The New Recent Activity section looks like a twitter feed, and is USELESS. Shows NO Actual Numbers, stats, or anything like the old Dashboard used to... which was the BEST PART>

    You CANT even See your number of ACTIVE CONTACTS anymore on the dashboard.

    10 votes
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      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow emails to skip Weekends

      When creating automations for email would like to be able to set the days of the week that the email can be sent on. I.E. i know some other software choices gives the user the option to select the days that the email should go out on (and therefore the days the email cannot go out on). i.e. Monday-Friday

      9 votes
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        3 comments  ·  Automations  ·  Flag idea as inappropriate…  ·  Admin →
      • Thank You and Confirmation Pages Per Form Rather Than List

        Currently thank you pages and confirmation pages are linked to a list

        This means if I want to have different thank you pages (like for a ebook vs an enquiry) I need to use different lists.

        I would rather use tags on one list, so the fix this and bring in line with other tools.

        You could set these settings form itself.

        20 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Zapier "actions" to add/delete/suspend reseller accounts

          ActiveCampaign already works with Zapier, which is awesome. This integration should be extended to actions to manage reseller accounts.

          For example, we should be able to add/suspend/delete accounts under our reseller account with Zapier actions.

          43 votes
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            0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
          • Tag managment and auto-fill

            Right now there is no auto-fill of current tags when creating tags. So if you misspell a tag it will cause issues in your sequences.

            Also...there is no way to manage all your tags (at least to my knowledge) to enable us to change tag names or create tags in one central place.

            46 votes
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              9 comments  ·  Automations  ·  Flag idea as inappropriate…  ·  Admin →
            • Date Based delays for SMS messages -

              Using SMS for "appointment reminders" is super useful.
              But currently, you cannot schedule an SMS based on a date in the contact record (ie. "appointment date").
              Would be REALLY useful!

              5 votes
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                4 comments  ·  Automations  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow personalisation in "Notification" emails

                We have clients who would like to be able to personalise Notifications, in both the subject and email body.
                Great if we could have this feature!

                4 votes
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                  0 comments  ·  Automations  ·  Flag idea as inappropriate…  ·  Admin →
                • Integration with MemberMouse

                  MemberMouse is the most powerful and versatile membership plugin in the market right now. I have been doing weeks of research on all Wordpress membership plugins, and it is clear that this one is the winner.

                  A full integration between Active Campaign and MemberMouse would mean customers buy products using MemberMouse's forms, and they get moved to a follow up sequence for that product in Active Campaign. This would be sweet!

                  7 votes
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                    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                  • Email Signatures for Emails sent from Leads

                    I think it is pretty important that when you reply to an email from deals that the client receives your contact details. So the need for an email signature is vital.

                    12 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Email campaign must have drag and drop. Linear does not work for a more complex campaign

                      Without drag and drop (like agileCRM) the recreation of a drip campaign with several branches (with scoring and note nodes) is unworkable. This is a CRITICAL feature

                      1 vote
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                        1 comment  ·  Automations  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Dashboard: Please Show Overall Interaction % Again

                          Please show the hard % of overall interaction on the dashboard again.

                          This number is useful for mass-emailers because it can be compared to your industry and see truly how well your emails are doing. It crunches the open-to-click ratio. I am told this is now only available on an individual campaign basis. The hours it would take me to go through every campaign and computer the interaction rate myself... what a headache! This is one of the smaller services I really appreciated from ActiveCampaign. Please bring it back!

                          (An open rate % would be a bonus here, but we…

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add open/click tracking on emails sent to individual deals

                            The CRM is fantastic, the one thing missing is tracking for the emails that we individually send through there. We can track results on automations and campaigns but its the individual emails that we would like to track too.

                            The quick fix is we are adding .btag.it to the end of the email so that we can send it via bananatag.com, but it then doesnt track emails coming back to our server.

                            Other than that, brilliant feature!

                            9 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • New Dashboard needs work

                              New Dashboard needs the following: The "contacts" widget should only display the number of contacts that relates to that particular "user" who logged in. Currently, the Contact Widget displays the ENTIRE database of master account (admin) contacts. This is very misleading because the user thinks he has 400K contacts, but really only has 3K contacts on his local list. We have 30 different store locations, each with a unique user account and unique contact list. Our store owners "users" only want to know how THEIR list is growing, trending and reporting -- they don't care about our nationwide list. Also,…

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • More Useful Statistics

                                The new user interface provides no units of measurement or relative statistics. For example, the Interaction Rate Graph is simply a picture with no units of measurement to gather any further information related to your users Interaction.

                                Why not create a sub-section in reports with this sort of related information?

                                3 votes
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                                  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Contact Details for Sales CRM

                                  I am really very happy to see Sales / CRM feature at; http://www.activecampaign.com/crm/

                                  However, I think the biggest missing thing here not having default fields for contact details. Sales CRM and pipeline requires Address, Phone, Fax, Web site info etc. I am hoping you will add them in the future.

                                  Please Vote and Support this idea.
                                  Thanks
                                  Lewis

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Gmail Sync Sidebar

                                    Create a Gmail Sync Add-on for Gmail Chrome Sidebar

                                    Sample; http://marketplace.infusionsoft.com/app/infusionsoft-sync-gmail

                                    Features and Benefits similar to ;
                                    http://marketplace.infusionsoft.com/app/infusionsoft-sync-gmail#features

                                    Please Vote for my idea:-)

                                    Best wishes to all users.
                                    Lewis

                                    PS. I just migrated from Infusionsoft after a year of wasted time and money. I like ActiveCampaign much better; has almost same functions with (1) better interface, (2) faster load time, (3) better and friendly support and (4) more affordable for small business owners.

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Individual Email Templates

                                      In addition to campaign newsletter templates, allow individual simple email templates to be sent from contact record.

                                      Benefits & Features;

                                      1. increase productivity, reduces repetitive typing same email for most cases
                                      2. Use [brackets] to indicate custom fields to make templates even faster and easier to use.

                                      see a concept screen shot at; https://dl.dropboxusercontent.com/u/10694722/ac-email-templates.jpg

                                      It could be similar to what Yesware does at; http://www.yesware.com/product-tour/custom-templates

                                      Please click Vote and support my idea :-))

                                      Best wishes to all users,
                                      Lewis

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Wildcards in automation trigger URL's

                                        It would be really useful to allow wildcards in the automation trigger URL's. E.g. if you want to create an action triggered on multiple product pages in an online store you could use http://online-store.com/product-category/* rather than having to enter the individual URLs of potential hundreds of trigger products.

                                        3 votes
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                                          0 comments  ·  Automations  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Contact Record Photos

                                          It would be great if i can do the following for the contact record photo :
                                          1. I can manually upload a photo
                                          2. add the contacts social media profile links so a photo can pull from there

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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